FieldRoutes (PestRoutes) Review
FieldRoutes, formerly PestRoutes, is a pest-control and lawn-care field-service platform built around route optimisation and digital marketing, now a ServiceTitan product, and this FieldRoutes review weighs the pricing, features and what verified FieldRoutes reviews say so a growth-minded operator can decide whether it fits.
On this page
The verdict
FieldRoutes, the platform formerly known as PestRoutes, is a strong, growth-focused option in pest-control and lawn-care software, and its edge is two things: advanced route optimisation and a deep set of digital-sales and marketing tools inherited from its Lobster Marketing roots. Founded in 2012 in McKinney, Texas and acquired by ServiceTitan in 2022, it holds a 4.3 on Capterra from around 403 reviews, with a comprehensive feature set that spans the office, the route and customer acquisition.
Where FieldRoutes fits is a pest-control or lawn-care business that wants to both run and grow: automated scheduling and dispatch, map-based route optimisation that cuts fuel and windshield time, billing and electronic payments with a customer portal, and marketing, digital-sales and review tools that most field-service platforms simply do not include. For operators focused on recurring routes and customer acquisition, that combination is the draw.
The trade-offs are cost, transparency and stability. Pricing starts around 350 dollars a month, is quote-based with no free trial, and reviewers flag frequent bugs, slow fixes and updates that introduce new issues with unclear communication. For a growth-minded pest-control or lawn-care operator who values routing and marketing, though, FieldRoutes is worth a demo and a genuine contender, especially now with ServiceTitan behind it.
FieldRoutes (PestRoutes) at a glance
| Vendor | FieldRoutes (ServiceTitan) | Category | Pest control software |
|---|---|---|---|
| Best for | growing residential pest control companies | Starting price | From $350/mo (quote) |
| Free trial | Demo only | Free plan | No |
| User rating | 4.3/5 (403 reviews) | Our score | 8/10 |
| Deployment | Cloud, iOS, Android | Founded | 2012 |
| Headquarters | McKinney, Texas, USA | Users | – |
See FieldRoutes (PestRoutes) in action
A quick look at the interface, so you know what you are getting before the trial.
What FieldRoutes (PestRoutes) does
The areas we lean on most in daily use, and how FieldRoutes (PestRoutes) handles each.
Advanced route optimisation
Its standout. Map-based routing sequences technicians to minimise fuel and vehicle wear across a dense book of recurring stops.
Automated scheduling & dispatch
Recurring services schedule and dispatch automatically, keeping a high-volume pest or lawn operation organised.
Digital sales & marketing
From its Lobster Marketing roots: door-to-door digital sales, review aggregation and marketing tools that grow the customer base.
Payments & customer portal
Billing, electronic payment processing and autopay, plus a self-service portal where customers manage cards and their account.
Mobile app
Field technicians and door-to-door sales reps work from a mobile app with routes, jobs, customer history and sales tracking.
Customer database & communication
A full customer database and history with SMS and automated communication to keep clients informed and reduce no-shows.
Reporting & analytics
Real-time reporting and analytics on routes, technicians, sales and revenue for a growing operation.
Integrations & QuickBooks
Integrations with QuickBooks Online and other tools connect FieldRoutes to accounting and the wider stack.
How FieldRoutes (PestRoutes) works day to day
In daily use, FieldRoutes runs a pest-control or lawn-care business from the route to the renewal. Recurring services are scheduled automatically, route optimisation sequences the day on a map to cut drive time and fuel, technicians work from a mobile app, jobs are billed with electronic payments and a customer portal, and marketing and digital-sales tools feed new customers into the top of the funnel. For a route-based, growth-focused operator, that end-to-end cycle is exactly the point.
Route optimisation is the standout. FieldRoutes plans and optimises technician routes on a map to minimise fuel and vehicle wear across a dense book of recurring stops, which for a pest-control or lawn-care business running many short visits a day is where the software genuinely saves money.
Digital sales and marketing set it apart. Reflecting its Lobster Marketing heritage, FieldRoutes includes customer-acquisition tools, a door-to-door digital sales app, review aggregation, automated communication and marketing features that go well beyond scheduling, helping an operator grow the customer base, not just service it.
Payments and the customer experience are covered. Billing and invoicing with electronic payment processing, autopay, and a self-service customer portal where clients manage cards, autopay and their account reduce the back-office load and speed up collections for a high-volume service business.
The office and field tie together. A customer database and history, work-order and technician management, timesheets, SMS and automated communication, real-time reporting and analytics, and integrations with tools like QuickBooks Online give a growing operation the operating system it needs, now backed by ServiceTitan's scale.
Across FieldRoutes reviews the pattern is positive but qualified. Sentiment runs about 84 percent positive, with reviewers praising the comprehensive feature set, the route optimisation and the marketing tools, while a meaningful share report frequent bugs, slow fixes, and updates that cause new issues with unclear communication. It is a capable, feature-rich platform with real stability complaints.
The honest ceiling is stability, price and transparency. FieldRoutes is not cheap, starting around 350 dollars a month with quote-based pricing and no free trial, and the recurring reports of bugs and disruptive updates are a genuine consideration. A very small operator may find it heavier and pricier than needed, and any buyer should test it against those stability concerns.
FieldRoutes is built for the green and pest trades, and its users come from across them: residential and commercial pest control, termite, mosquito and wildlife operations, and lawn-care, tree-and-shrub and plant-health businesses. Any recurring-route service company focused on both efficient operations and growth is a natural fit.
Compared with a legacy platform like PestPac, FieldRoutes leans harder into routing and marketing and, since 2022, into ServiceTitan's ecosystem. It does not carry decades of every niche feature; instead it pairs strong route optimisation with digital-sales and customer-acquisition tools most rivals lack, which is exactly why growth-focused pest-control and lawn-care operators choose it.
FieldRoutes (PestRoutes) pros and cons
Pros
- Advanced route optimisation that cuts fuel and drive time
- Strong digital-sales, marketing and customer-acquisition tools
- Electronic payments, autopay and a customer portal
- Comprehensive feature set across office, route and growth
- Backed by ServiceTitan since 2022
Cons
- Frequent bugs and slow fixes reported in reviews
- Updates can cause new issues with unclear communication
- Pricing from 350 dollars a month, quote-based
- No free trial or free version
- Heavier and pricier than a very small operator needs
Who should use FieldRoutes (PestRoutes), and who should skip it
A great fit if you
- You run a pest-control or lawn-care business
- You rely on efficient recurring-route optimisation
- You want built-in digital sales and marketing tools
- You need electronic payments and a customer portal
- You are focused on growing the customer base, not just servicing it
Look elsewhere if you
- You want the cheapest, simplest tool
- You need a free trial and transparent pricing
- You cannot tolerate occasional bugs and disruptive updates
- You are a very small or non-route-based operator
Is FieldRoutes (PestRoutes) right for your trade?
FieldRoutes (PestRoutes) is used across the main home-service trades. Here is how it fits each one, and what its reviews tend to say in that niche.
FieldRoutes (PestRoutes) for Residential pest control
Residential operators run recurring plans with automated scheduling, route optimisation, payments and a customer portal.
FieldRoutes (PestRoutes) for Commercial pest control
Commercial pest teams manage accounts, recurring service and documentation across many business sites.
FieldRoutes (PestRoutes) for Termite
Termite operators schedule inspections and treatments and bill them with electronic payments and autopay.
FieldRoutes (PestRoutes) for Mosquito & vector
Mosquito and vector-control businesses run recurring seasonal routes optimised to cut drive time.
FieldRoutes (PestRoutes) for Wildlife control
Wildlife and nuisance-animal companies schedule, route and document jobs and grow with digital-sales tools.
FieldRoutes (PestRoutes) for Lawn care
Lawn-care businesses use the same route optimisation, marketing and payments built for recurring service.
FieldRoutes (PestRoutes) for Tree & shrub / plant health
Tree, shrub and plant-health-care programmes run recurring applications on optimised routes.
FieldRoutes (PestRoutes) for Recurring-route services
Any recurring-route field-service company focused on efficient operations and customer acquisition is a fit.
FieldRoutes (PestRoutes) scorecard
How FieldRoutes (PestRoutes) scored across our rubric. Every tool is measured on the same areas.
FieldRoutes (PestRoutes) pricing and plans
Real starting prices, dated and re-checked each pass. FieldRoutes uses quote-based pricing that commonly starts around 350 dollars per month, scaling with size and modules, and it is not published transparently, requiring a sales call. There is no free trial or free version. Get a current quote directly from FieldRoutes.
Starts at From $350/mo.
FieldRoutes (PestRoutes) integrations
Tools FieldRoutes (PestRoutes) connects with out of the box, so it fits the stack you already run.
QuickBooks Online
Payment processing
Zapier
Sales and lead tools
Support, training and deployment
How you can reach the FieldRoutes (PestRoutes) team, how they onboard you, and where it runs.
Support
- Email / Help Desk
- Phone Support
- Knowledge Base
Training
- Live Online
- Webinars
- Documentation
- Dedicated onboarding
Deployment
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone / iPad
Typical customers
- Small businesses
- Mid-size businesses
- Enterprises
FieldRoutes (PestRoutes) alternatives
If FieldRoutes (PestRoutes) is not the fit, these are the closest tools we rank, in order.
How to test FieldRoutes (PestRoutes) before you commit
Every tool demos well. These are the checks that actually tell you whether FieldRoutes (PestRoutes) fits your shop, while the free trial is still running.
Run a real job end to end
- Book it, schedule it, dispatch a tech, then invoice and take payment
- Do it on the phone your techs actually carry, not a demo laptop
- Try it with weak signal in the field, not just on office wifi
- Add a second user and watch how the per-seat price moves
Watch for the catch
- Payment-processing fees taken on every card and ACH run
- Features quietly locked to a higher tier than the one you tried
- Onboarding or data import sold as a paid add-on
- How hard it is to export your data if you decide to leave
FieldRoutes (PestRoutes) FAQ
How much does FieldRoutes cost?
FieldRoutes uses quote-based pricing that commonly starts around 350 dollars per month and scales with size and modules. It is not published transparently and requires a sales call, and there is no free trial or free version. Get a current quote directly from FieldRoutes.
What do FieldRoutes reviews say?
FieldRoutes holds a 4.3 out of 5 on Capterra from around 403 reviews, with about 84 percent positive sentiment. Reviewers praise the comprehensive feature set, the route optimisation and the marketing tools, but a meaningful share report frequent bugs, slow fixes, and updates that cause new issues with unclear communication.
Is FieldRoutes the same as PestRoutes?
Yes. FieldRoutes is the current name for the platform formerly known as PestRoutes, which also absorbed Lobster Marketing, so some listings and reviews still use the older names. It is the same pest-control and lawn-care software, now a ServiceTitan product.
Is FieldRoutes good for route optimisation?
Yes, it is one of its standout strengths. FieldRoutes plans and optimises technician routes on a map to minimise fuel and vehicle wear across a dense book of recurring stops, which is exactly where a pest-control or lawn-care business running many short daily visits saves the most money.
Does FieldRoutes have marketing tools?
Yes, more than most field-service platforms. Reflecting its Lobster Marketing heritage, FieldRoutes includes customer-acquisition and digital-sales tools, a door-to-door sales app, review aggregation and automated communication, so an operator can grow the customer base, not just service it.
Is FieldRoutes worth it?
For a growth-focused pest-control or lawn-care business that values route optimisation and built-in marketing, yes, it is a strong, feature-rich option now backed by ServiceTitan. It is less worth it for a very small operator on a tight budget, or one that cannot tolerate the bugs and disruptive updates reviewers report.
Does FieldRoutes have a free trial?
No. FieldRoutes does not offer a free trial or a free version. It is sold through a guided demo and a quote, so a prospective operator sees the routing, payments and marketing tools in a demo rather than a self-service trial before committing.
Who owns FieldRoutes?
FieldRoutes is a ServiceTitan product. Founded in 2012 in McKinney, Texas as PestRoutes, it was acquired by ServiceTitan in 2022 as part of ServiceTitan's expansion into pest control and lawn care, giving FieldRoutes that company's scale and backing.
Does FieldRoutes handle payments?
Yes. FieldRoutes includes billing and invoicing with electronic payment processing and autopay, plus a self-service customer portal where clients manage their cards, autopay and account, which speeds up collections for a high-volume recurring-service business.
What are FieldRoutes' main downsides?
The most common ones in FieldRoutes reviews are frequent bugs and slow fixes, updates that introduce new issues with unclear communication, quote-based pricing from around 350 dollars a month, and no free trial. Its strengths in routing and marketing come with real stability caveats.
FieldRoutes (PestRoutes) reviews from real users
Verified reviews from people running FieldRoutes (PestRoutes) in the field. Every review is read by our team before it goes live, so this is honest signal, not spam.
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Why our ranking is worth trusting
“We run a real week of jobs through every tool and score it against the same 40 points. If it wins, it earned it, and no vendor can change that.”
The Duhari review teamNot sure which tool fits?
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